Success Stories
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Rivet Customer Success Stories

Angela Phillips

Medical Billing Specialist   |   Cardiovascular Institute of the Schoals

Rivet is the driving force powering the A/R of hundreds of successful providers as they wrestle with the financial demands of today’s healthcare landscape. By leveraging Rivet, our customers recognize that the art of the possible relies on a combination of our desire + data that provides practices the tools they need to conquer compliant estimates, increase upfront payments, and truly manage payer performance - from recovering underpayment to demolishing denials. See their stories and let us help you create yours.

All
Orthopedics/Orthopaedics
Ophthalmology
OBGYN
Neurology
Pediatrics
Cardiology
Radiology/Oncology
Multi-speciality
“The time between when we receive the
denial and send an appeal can be so fast
that sometimes it’s the same
business day within Rivet.”
Revenue Cycle Manager
Before Rivet, we’d work about 30appeals a month. I essentiallyworked 300 in about 4 days.
Data Analytics/Informatics Manager
Rivet has driven up revenue massively. It paid for itself in less than a month. Many EMRs have contract tools on the backend but they’re impossible to get to work right. Rivet even has orthopaedic-specific rules all figured out. I’ve never seen someone do what they do. The biggest thing is that we’re getting paid what we’re supposed to and Rivet helps with that.
Chief Executive Officer
“Patients don’t have to contact us and reach a staff member to make a payment. If you have busy staff, and you miss that call, I feel like you just missed out. You don’t know if they’re going to call back.”
Patient Accounts Specialist
“Rivet is a more modern solution that’s sped up our process overall. With Rivet, we’re able to get the estimate out to the patient more quickly, allowing the patient to pay using their computer or phone, technology that patients have come to expect.”
Director of Revenue Cycle
“Rivet is a more modern solution that’s sped up our process overall. With Rivet, we’re able to get the estimate out to the patient more quickly, allowing the patient to pay using their computer or phone, technology that patients have come to expect.”
Christine Clingman, Director of Revenue Cycle, Northwest Orthopaedics Specialists
“Rivet’s estimates show exactly what patients are being charged for, how much of the deductible the patient has met, and how we’re applying it. It makes having the financial conversation really easy and keeps the patient informed. Not to mention, it has helped us get better at collecting from patients up front so we don’t have to chase the money on the backend.”
Chief Executive Officer
“With Rivet, it’s really easy to go in, pick the right carrier or plan, enter the codes they’re getting billed for, and provide an estimate for visits. Now, providing estimates for even the most complicated plans is really easy.”
Chief Executive Officer
“Rivet has driven up revenue massively. It paid for itself in less than a month. Many EMRs have contract tools on the backend but they’re impossible to get to work right. Rivet even has orthopaedic-specific rules all figured out. I’ve never seen someone do what they do. The biggest thing is that we’re getting paid what we’re supposed to and Rivet helps with that.”
Chief Executive Officer
“Our patients like to know what they owe ahead of time and there are no surprises when we collect it from them. Not only is it a better patient experience with transparent pricing, but it makes a huge difference in our patient A/R as well. With changing coverages, deductibles, and eligibility, it can be hard to produce truly accurate estimates at scale. But with Rivet, running eligibility and estimates it’s a quick, one-stop shop.”
Practice Administrator
“With how quickly Rivet responds [An average 20 seconds wait time!] we feel like their team is right in our office.”
Practice Administrator
“Rivet has driven up revenue massively. It paid for itself in less than a month. Many EMRs have contract tools on the backend but they’re impossible to get to work right. I’ve never seen someone do what they do. The biggest thing is that we’re getting paid what we’re supposed to and Rivet helps with that.”
Chief Executive Officer
“The time between when we receive the
denial and send an appeal can be so fast
that sometimes it’s the same
business day within Rivet.”
Data Analytics/Informatics Manager
“Before Rivet, we’d work about 30
appeals a month. I essentially
worked 300 in about 4 days.”
Data Analytics/Informatics Manager
“Rivet has driven up revenue massively. It paid for itself in less than a month. Many EMRs have contract tools on the backend but they’re impossible to get to work right. Rivet even has orthopaedic-specific rules all figured out. I’ve never seen someone do what they do. The biggest thing is that we’re getting paid what we’re supposed to and Rivet helps with that.”
Chief Executive Officer
“With Rivet, providing estimates for even the most complicated plans is really easy.”
Chief Executive Officer
“Before Rivet, we’d work about 30 denial appeals a month. I essentially
worked 300 in about 4 days.”
Data Analytics/Informatics Manager
“Medical contracting is like the biggest black box.
It’s confusing on our side as the providers, and it’s confusing on the payer’s side as they adjudicate claims.
There is no way to know how well your contracts are performing without a tool like Rivet. The analytics and data aggregation tools in Rivet are great: we can sort and display claims data in ways you’d never be able to do on your own. It’s awesome. Rivet’s software is a necessity to manage medical practices of any size.”
Chief Financial Officer
“The time between when we receive the
denial and send an appeal can be so fast
that sometimes it’s the same
business day within Rivet.”
Revenue Cycle Manager
"With changing coverages, deductibles, and eligibility, it can be hard to produce truly accurate estimates at scale. But with Rivet, running eligibility and estimates it’s a quick, one-stop shop."
Practice Administrator
“Everything I need to work a claim is in Rivet. I can analyze an individual claim without jumping through hoops and going through the payer’s website. It’s all there for me. I can customize my worklist and my team can customize theirs. We work on our own lists and even assign one another to a claim we’re working on, just to get a second pair of eyes on the claim. I work entire lists of denials in Rivet and resubmit claims to payers in bulk. Then, Rivet automatically moves the recovered claims out of my worklist and into a recovered section. I don’t have to worry about keeping my list up-to-date because Rivet does all the heavy lifting. We’ve saved so much time and energy when it comes to reworking claims. With Rivet, we’re working smarter, not harder.”
Medical Billing Specialist
"Rivet is 1,000 times easier to use than Experian. ”
Business Office Director
“Before Rivet, we’d work about 30
appeals a month. I essentially
worked 300 in about 4 days.”
Data Analytics/Informatics Manager
“You have to go to the insurance companies’ portals to figure out what’s happening with Every. Single. Claim. Whereas with Rivet, I can click on the claim and it tells me everything I need for rework. After a claim is submitted in our EHR, it takes anywhere from two-to-three weeks before I know about a claim being denied. But in Rivet, I know if a claim is denied within seven to ten days.”
Revenue Cycle Manager
“It’s nice to have such a robust tool for patients.”
Contract Management Specialist
“With how quickly Rivet responds [An average 30 seconds wait time!] we feel like their team is right in our office.”
Practice Administrator
It's nice that everything to understand contract and payment variance lives in one place, and I'm not going all over to find what I need or opening all these different spreadsheets. I have one central tool that I can track and monitor payments and move them into worklists depending on their completion status. The current list of underpayments I’m working on will pay for the tool by itself and that’s huge.”
Contract Management Specialist

Featured Stories

Tanner Clinic clears denials before reports are created Read More >
From working 30 denials a month to 300 in 4 days Read More >
For PSV, Rivet's a 'necessity to manage medical practices of any size' Read More >
“Patients don’t have to contact us and reach a staff member to make a payment. If you have busy staff, and you miss that call, I feel like you just missed out. You don’t know if they’re going to call back.”
Patient Accounts Specialist
“Rivet is a more modern solution that’s sped up our process overall. With Rivet, we’re able to get the estimate out to the patient more quickly, allowing the patient to pay using their computer or phone, technology that patients have come to expect.”
Director of Revenue Cycle
“Rivet is a more modern solution that’s sped up our process overall. With Rivet, we’re able to get the estimate out to the patient more quickly, allowing the patient to pay using their computer or phone, technology that patients have come to expect.”
Christine Clingman, Director of Revenue Cycle, Northwest Orthopaedics Specialists

Featured Stories

Rivet's modern solution simplifies patient payments Read More >
How Vero Orthopaedics avoids unnecessary billing with spot-on estimates Read More >
Vero Orthopaedics gets paid by holding payers accountable Read More >
“Rivet’s estimates show exactly what patients are being charged for, how much of the deductible the patient has met, and how we’re applying it. It makes having the financial conversation really easy and keeps the patient informed. Not to mention, it has helped us get better at collecting from patients up front so we don’t have to chase the money on the backend.”
Chief Executive Officer
“With Rivet, it’s really easy to go in, pick the right carrier or plan, enter the codes they’re getting billed for, and provide an estimate for visits. Now, providing estimates for even the most complicated plans is really easy.”
Chief Executive Officer
“Rivet has driven up revenue massively. It paid for itself in less than a month. Many EMRs have contract tools on the backend but they’re impossible to get to work right. Rivet even has orthopaedic-specific rules all figured out. I’ve never seen someone do what they do. The biggest thing is that we’re getting paid what we’re supposed to and Rivet helps with that.”
Chief Executive Officer

Featured Stories

How Austin Retina avoids chasing payments Read More >
“Our patients like to know what they owe ahead of time and there are no surprises when we collect it from them. Not only is it a better patient experience with transparent pricing, but it makes a huge difference in our patient A/R as well. With changing coverages, deductibles, and eligibility, it can be hard to produce truly accurate estimates at scale. But with Rivet, running eligibility and estimates it’s a quick, one-stop shop.”
Practice Administrator
“With how quickly Rivet responds [An average 20 seconds wait time!] we feel like their team is right in our office.”
Practice Administrator
“Rivet has driven up revenue massively. It paid for itself in less than a month. Many EMRs have contract tools on the backend but they’re impossible to get to work right. I’ve never seen someone do what they do. The biggest thing is that we’re getting paid what we’re supposed to and Rivet helps with that.”
Chief Executive Officer

Featured Stories

Transparent prices, up-front payments keep patient A/R days low at Audubon Read More >
Audubon goes digital with payer contract management Read More >
“The time between when we receive the
denial and send an appeal can be so fast
that sometimes it’s the same
business day within Rivet.”
Data Analytics/Informatics Manager
“Before Rivet, we’d work about 30
appeals a month. I essentially
worked 300 in about 4 days.”
Data Analytics/Informatics Manager
“Rivet has driven up revenue massively. It paid for itself in less than a month. Many EMRs have contract tools on the backend but they’re impossible to get to work right. Rivet even has orthopaedic-specific rules all figured out. I’ve never seen someone do what they do. The biggest thing is that we’re getting paid what we’re supposed to and Rivet helps with that.”
Chief Executive Officer

Featured Stories

From working 30 denials a month to 300 in 4 days Read More >
“With Rivet, providing estimates for even the most complicated plans is really easy.”
Chief Executive Officer
“Before Rivet, we’d work about 30 denial appeals a month. I essentially
worked 300 in about 4 days.”
Data Analytics/Informatics Manager
“Medical contracting is like the biggest black box.
It’s confusing on our side as the providers, and it’s confusing on the payer’s side as they adjudicate claims.
There is no way to know how well your contracts are performing without a tool like Rivet. The analytics and data aggregation tools in Rivet are great: we can sort and display claims data in ways you’d never be able to do on your own. It’s awesome. Rivet’s software is a necessity to manage medical practices of any size.”
Chief Financial Officer

Featured Stories

For PSV, Rivet's a 'necessity to manage medical practices of any size' Read More >
“The time between when we receive the
denial and send an appeal can be so fast
that sometimes it’s the same
business day within Rivet.”
Revenue Cycle Manager
"With changing coverages, deductibles, and eligibility, it can be hard to produce truly accurate estimates at scale. But with Rivet, running eligibility and estimates it’s a quick, one-stop shop."
Practice Administrator
“Everything I need to work a claim is in Rivet. I can analyze an individual claim without jumping through hoops and going through the payer’s website. It’s all there for me. I can customize my worklist and my team can customize theirs. We work on our own lists and even assign one another to a claim we’re working on, just to get a second pair of eyes on the claim. I work entire lists of denials in Rivet and resubmit claims to payers in bulk. Then, Rivet automatically moves the recovered claims out of my worklist and into a recovered section. I don’t have to worry about keeping my list up-to-date because Rivet does all the heavy lifting. We’ve saved so much time and energy when it comes to reworking claims. With Rivet, we’re working smarter, not harder.”
Medical Billing Specialist
"Rivet is 1,000 times easier to use than Experian. ”
Business Office Director
“Before Rivet, we’d work about 30
appeals a month. I essentially
worked 300 in about 4 days.”
Data Analytics/Informatics Manager
“You have to go to the insurance companies’ portals to figure out what’s happening with Every. Single. Claim. Whereas with Rivet, I can click on the claim and it tells me everything I need for rework. After a claim is submitted in our EHR, it takes anywhere from two-to-three weeks before I know about a claim being denied. But in Rivet, I know if a claim is denied within seven to ten days.”
Revenue Cycle Manager

Featured Stories

Detecting underpayments with Rivet is easier than Experian Read More >
“It’s nice to have such a robust tool for patients.”
Contract Management Specialist
“With how quickly Rivet responds [An average 30 seconds wait time!] we feel like their team is right in our office.”
Practice Administrator
It's nice that everything to understand contract and payment variance lives in one place, and I'm not going all over to find what I need or opening all these different spreadsheets. I have one central tool that I can track and monitor payments and move them into worklists depending on their completion status. The current list of underpayments I’m working on will pay for the tool by itself and that’s huge.”
Contract Management Specialist

Featured Stories

Tanner Clinic clears denials before reports are created Read More >
Rivet's robust estimates + underpayments tools lead to massive ROI Read More >
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